1. Cancellation
You may choose not to renew your Nexafield subscription after your current paid subscription period ends. We do not currently offer an automated in-app cancellation feature — to cancel or stop renewal, please contact our support team.
Cancellation or non-renewal does not, by itself, make amounts already paid or already consumed refundable. Refund eligibility is governed by the sections below.
For cancellation or subscription assistance, contact us.
support@codeyantra.in2. Subscription Refunds
Customers may request a refund for an initial subscription payment within 7 calendar days of successful payment, provided that:
- the request concerns the initial purchase of the subscription;
- there has not been substantial use of the service during that period; and
- the request is otherwise eligible under this policy.
After the 7-day period, subscription payments are generally non-refundable for the billing period already purchased, except in the following cases:
- a duplicate payment was made;
- a confirmed payment or technical error occurred;
- the service was not provisioned due to an issue attributable to Nexafield; or
- a refund is required under applicable law.
Submitting a refund request does not guarantee approval. Each request is reviewed against this policy.
3. Registration & Setup Fee (₹4,999)
The one-time Registration & Setup Fee may be refundable before company onboarding/setup work has commenced.
Once onboarding, setup or configuration work has materially commenced or been completed, the setup fee is generally non-refundable, because the associated setup service has already been performed.
If CodeYantra Technologies is unable to provide the purchased setup service due to an issue attributable to Nexafield/CodeYantra Technologies, an appropriate refund may be provided.
4. Duplicate / Failed Payments
- A failed transaction for which no successful payment is received does not create a subscription and does not require a refund request.
- If an amount is debited but the transaction status appears uncertain, please contact support with your payment details so we can check the status.
- Confirmed duplicate payments are eligible for correction or refund.
- Refund processing time can depend on the payment provider and your bank, and may vary case to case.
5. Plan Changes / Unused Time
Unused time remaining in an already purchased subscription period is generally not refundable after the applicable refund window described above, subject to the exceptions stated in this policy and applicable law. We do not currently offer prorated refunds for voluntary cancellation.
6. How to Request a Refund
To request a refund, email support@codeyantra.in with the following details:
- company name;
- registered email address;
- payment/order reference;
- payment date; and
- reason for the request.
We will never ask you for your card PIN, CVV, OTP or banking password. Please never share these with anyone, including anyone claiming to represent Nexafield or CodeYantra Technologies.
7. Payment and Platform Services
Certain Nexafield platform, licensing or payment-integration workflows may use Veltrix, a CodeYantra Technologies platform. Payments themselves are processed by the third-party payment provider shown at checkout (Cashfree, where online payments are enabled). Refunds, where approved, are processed through the appropriate payment channel and may take time to reflect depending on the provider and your bank.
8. Related Policies
This policy should be read together with our Terms & Conditions. For pricing details, see Pricing.